Existing Clients: (610) 433-1000
Sales Inquiries: (610) 609-7820
Cloud Based Phone Systems in Lehigh Valley
Is Your Phone System Falling Behind?
The way teams work has changed. People are in the office, at home, on the road, and at client sites, sometimes all in the same week. A phone system that only works when you are sitting at your desk is not a communication system anymore, it is a limitation.
Cloud based phone systems give your team a single, unified communication platform that works on any device, from any location, without sacrificing the features and call quality your business depends on. No hardware to maintain in a server closet, no capacity limits that require a technician visit to expand, and no communication gaps when your team is not in the building. ET&T has been helping Lehigh Valley businesses navigate every shift in communication technology for nearly 60 years. This one is no different.
What Our Cloud Phone Systems Do For You
How We Help You Harness The Cloud for Business Communications
The right cloud system is not about picking the most popular platform. It is about matching the technology to how your team actually communicates and how your clients expect to reach you. ET&T works through that process with Pennsylvania businesses from the first conversation through long after go-live.
Needs Assessment
Before we recommend anything, we learn how your team works: where they are, how they handle calls, what your busy periods look like, and what your clients need from you. That picture drives every recommendation that follows, so you end up with a system built around your reality, not a vendor's default package.
Solution Selection
Different businesses need different things from a phone system. We carry multiple platforms specifically so the recommendation can fit the business rather than the other way around. Whether that points toward a simple browser-based setup or an AI-driven call environment, the choice is based on your requirements.
Full Implementation
Porting numbers, configuring the system, setting up failover, integrating your tools, and training your team are all part of how we deliver. You are not handed a login and left to figure it out. We get the system live and your people comfortable with it before we consider the job done.
Ongoing Support
A cloud system is not set-and-forget. As your team grows, your needs shift, and the platform evolves, we are there to adjust configurations, add seats, and keep everything running. Local technicians who know your setup, not a support queue that has never heard of you.
Looking For A New Phone System?
Not every cloud phone system is the same, and the wrong one creates problems that are easy to underestimate at the start. A platform chosen for low monthly cost can mean limited call routing, poor call quality over certain connections, integrations that require expensive custom work, or features that seem good in a demo but not in action.
We see businesses locked into contracts on platforms that do not fit them often enough that we are deliberate about the selection process. The consultation comes before the recommendation, and the recommendation is based on your business, not on margin or vendor preference.
Why Choose Us to Help?
ET&T started as a telecommunications company in 1967. Business communication systems are not a product line we added later, they are what we were built on. That foundation means we understand the difference between a system that looks good on a spec sheet and one that holds up under real daily use for a business like yours.
We are a certified Wildix partner and one of the first in the region to implement X-Bees at scale. Our technicians train and certify annually so their knowledge stays current as these platforms evolve. And because we are local, your implementation is handled by real people in Pennsylvania.
Our Services
Wildix
Wildix is built for businesses that want modern, unified communication without the overhead of managing hardware or navigating complex software. The entire platform runs in a browser, which means your team communicates by voice, video, and chat from any device without installing anything. For growing businesses that want a clean, scalable system backed by a platform that is actively developed and supported, Wildix is a strong fit. ET&T handles the full implementation, from number porting and configuration through staff training and ongoing support, so the transition is smooth and your team is productive from day one.
X-Bees
X-Bees is not a general-purpose phone system. It is built specifically for organizations where call performance directly drives revenue, whether that is a sales team, a customer service operation, or a high-volume contact center. The platform uses AI to analyze conversations in real time, route calls intelligently based on client history and agent availability, and give managers visibility into what is actually happening across every interaction. ET&T was among the first partners in the region to implement X-Bees and has the experience to configure it in ways that reflect how your specific operation runs, not a generic out-of-the-box setup.
Seamless Integration
A cloud phone system that does not connect to the tools your team already uses creates more friction than it removes. We integrate cloud communication platforms with Salesforce, Microsoft Teams, Gong, and other business applications so your call data flows where it needs to go, your team works from a single interface, and your managers have the reporting they need without pulling it from multiple systems.
Getting Started With ET&T Is Easier Than You Think
Switching IT providers feels risky, but staying with one that isn't serving you costs more than any transition ever will. ET&T has built a proven onboarding process that minimizes disruption and gets your business covered quickly, cleanly, and with zero guesswork.
FAQs About Our Cloud Based Phone Systems
What happens to our phone service if our internet goes down?
Most cloud phone systems include failover options: calls can roll to mobile numbers, another location, or a backup connection automatically. We configure those failover paths during implementation so your team stays reachable even when your primary connection has an issue.
How difficult is it to move our existing phone numbers to a cloud system?
Number porting is a standard part of every implementation we handle. Your existing numbers move with you. We manage the porting process and time it so your numbers are active on the new system before the old one goes dark.
Can a cloud system handle the call volume and routing complexity we have today?
It depends on the platform and how it is configured. Both Wildix and X-Bees handle significant call volume and support complex routing logic. We assess your current call flows during the consultation and confirm whether the platform we recommend can meet your requirements before anything gets proposed.
We already have a premise based system. Can we move to cloud without starting over?
In most cases, yes. We handle hybrid configurations that bridge your existing on-premise hardware with cloud services, and we manage full migrations when the timing and budget make a clean transition practical. The right path depends on your current equipment and how quickly you need to move.
Let's Simplify Your IT, For Good
ET&T has been the technology partner Lehigh Valley businesses have relied on for nearly 60 years. With one call, you get responsive support, predictable service, and a local team that treats your business like it matters because to us, it does.
You should not have to juggle vendors or question whether your technology is working the way it should. Call (610) 609-7820 or fill out the form below to schedule a conversation with our team.
Headquarters
2360 Avenue A Bethlehem, PA 18017
