ET&T: Your Trusted Partner in Business Phone Systems Since 1968 

ET&T has been a cornerstone of the Lehigh Valley community for over half a century, providing unparalleled service and expertise in business phone systems. As a family-owned managed service provider (MSP), we pride ourselves on offering professional and responsive service, ensuring that our clients receive the best technology solutions tailored to their needs.

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Why Choose ET&T for Your Business Phone Systems?

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Experienced Team: With a collective 200 years of experience, our team includes experts like Dave, our Vice President, who started in our stockroom over 40 years ago, and Jay, our Senior Field Engineer with 15 years of experience in installing and servicing phone systems.
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Flexible Solutions: Whether you're looking for an on-premise, hybrid, or cloud system, we can advise on whatever model best meets your business requirements.
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Comprehensive Service: From installation to ongoing maintenance, our 100% local team can be on-site to ensure your phone system is always operational and up-to-date.
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55
Years in Business

200+
Customers Who've Been With Us For 10 or More Years

4500+
Businesses Served

Our Business Phone Offerings:

Contact Us to discuss which option is right for you and your business.

Website

Hosted Voice Solutions

A browser-based phone system hosted by ET&T without the need for downloads or plug-ins. Using ET&T's servers offers powerful security and flexibility as your business grows.
Tablet Calling

On-Premise Voice Solutions

Your own in-house phone system that fits within your company's existing infrastructure. This includes Digital, VoIP, and Hybrid options that can be implemented depending on the needs of your business.

"Nothing is Ever Too Difficult for Them..."

ET&T has good people working for them. They answer every question even if repetitive, and nothing is ever too difficult for them to address. They're always looking for ways to help us and to save us money.

Maureen F

Office Assistant – Senior Solutions 

"Honest, Ethical, and Great to Work With"

It has been great working with ET&T. They always deliver on their commitments on time and at the right price. They are an honest and ethical company that is a pleasure to do business with.

Jon Hammer

Borough Manager – Franconia Township 

Navigating Connectivity Challenges on Business Phone Systems

Businesses in Lehigh Valley encounter unique challenges with their Business Phone Systems. At ET&T, we understand these challenges. As a Mitel Authorized Partner since the early 1980s, we have experience in installing and supporting phone systems of all sizes and complexities.
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  • Complex Installations: Setting up a new phone system can be complicated and time-consuming, often requiring professional expertise to ensure everything works seamlessly.
  • System Downtime: Any downtime in your phone system can lead to lost productivity and revenue. Reliable maintenance and quick response times are crucial to minimizing disruptions.
  • Scalability Issues: As businesses grow, their phone systems need to scale accordingly. Choosing a system that can expand with your business is essential to avoid future headaches.
  • Integration with Other Technologies: Modern business operations rely on various technologies working together. Ensuring your phone system integrates smoothly with other communication and IT systems is vital.
  • Cost Management: Balancing the need for advanced features with budget constraints can be challenging. Finding a solution that offers the right mix of functionality and affordability is key.

Frequently Asked Questions (FAQs)

What makes ET&T unique in providing business phone systems?
ET&T combines decades of experience with a deep commitment to the Lehigh Valley community. Our team's expertise and our family-owned business values ensure that you receive personalized and reliable service tailored to your specific needs.
How does ET&T handle the installation process?

Our experienced team manages the entire installation process from start to finish, ensuring minimal disruption to your business operations. Depending on the complexity of your system, our Project Manager may conduct multiple site surveys and programming meetings. Our team of experienced professionals will work with you on-site to install everything as planned and conduct thorough testing and training.

What kind of support can I expect after installation?

We offer comprehensive support, whether proactively or reactively. We offer multiple tiers of annual maintenance agreement which provides ongoing coverage in the event of disruption. Our responsive team is always ready to address any issues that may arise, ensuring your phone system remains operational at all times.

Can ET&T help with upgrading an existing phone system?

Absolutely. We assess your current setup and recommend upgrades that enhance performance and scalability. Our goal is to provide a solution that grows with your business and adapts to your changing needs.

How do ET&T’s phone systems integrate with other business technologies?

We ensure that our phone systems seamlessly integrate with your existing IT and communication infrastructure. This includes compatibility with VoIP services, CRM software, and other essential business tools.

Is ET&T a Mitel Authorized Partner?

Yes, ET&T is a proud Mitel Authorized Partner and can assist in the service of legacy phone systems.