Business Phone Systems in Lehigh Valley 

Despite the assumption that phone systems are "old school" technology for businesses, that couldn't be further from the truth. Business Phone Systems, including VoIP, Digital, and Hybrid systems, as well as browser-based solutions offered by ET&T, are an ever-evolving cornerstone of business operations that work in tandem with the traditional IT services ET&T also offers.

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How Can Business Phone Systems Help a Company Grow and Better Serve Their Clients? 

Modern business phone systems are pivotal in maintaining and enhancing client relationships. While often considered outdated, phones remain a cornerstone of communication, offering direct, human interactions that emails or chat systems cannot replicate. For businesses, phone systems:

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Enhance Client Engagement: By facilitating clear, direct conversations, businesses can address client concerns effectively and foster trust.
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Enable Operational Excellence: Features like AI-driven sentiment analysis, call tracking, and compliance monitoring elevate customer service and internal processes.
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Ensure Redundancy and Security: Especially for sectors like education, law enforcement, and government, reliable phone systems are essential for emergency responses and secure communications​.
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55
Years in Business

200+
Customers Who've Been With Us For 10 or More Years

4500+
Businesses Served

Main Technological Offerings: Mitel, X-Bees, and Wildix 

ET&T partners with leading providers to cater to varied business needs:

Mitel

Ideal for large-scale operations like government agencies or hotels, requiring complex programming and security. Mitel systems offer robust, long-term reliability with an upfront capital investment.

Wildix

Designed for everyday businesses, Wildix systems prioritize simplicity and cost-effectiveness through subscription-based models.

X-Bees

Perfect for sales-driven or call-center-focused organizations, X-Bees leverages AI to enhance productivity, call routing, and client engagement​. Depending on the financial and production needs of your business, ET&T can help you choose which of these leading providers (or others) will be the right fit for your business moving forward.

"Nothing is Ever Too Difficult for Them..."

ET&T has good people working for them. They answer every question even if repetitive, and nothing is ever too difficult for them to address. They're always looking for ways to help us and to save us money.

Maureen F

Office Assistant – Senior Solutions 

"Honest, Ethical, and Great to Work With"

It has been great working with ET&T. They always deliver on their commitments on time and at the right price. They are an honest and ethical company that is a pleasure to do business with.

Jon Hammer

Borough Manager – Franconia Township 

What Makes ET&T’s Approach Unique for Lehigh Valley Companies Looking for Business Phone Systems? 

ET&T brings decades of expertise in business phone systems, with roots dating back to 1968. This longevity translates into unparalleled knowledge of legacy and modern systems. Unlike competitors, ET&T offers:
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  • Tailored Solutions: Custom configurations designed to meet unique communication needs.
  • In-House Expertise: Local technicians handle everything from installation to maintenance, ensuring fast and reliable support.
  • Diverse Offerings: Expertise in on-premise, virtual, hosted and VoIP systems, making ET&T a one-stop provider for businesses of all sizes, industries, and compliance requirements.

Supporting Integration with Gong, Salesforce, and Beyond

Integration is often the Achilles' heel of communication systems, but ET&T excels at making business phone systems interoperable with tools like Salesforce or Gong. Their approach includes:

  • Building custom applications for specialized use cases, such as feedback surveys or advanced call tracking.

  • Ensuring seamless data flow between systems, enhancing analytics and operational efficiency​.

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Supplementary Services to Pair with Business Phone Systems

To maximize the value of phone systems, ET&T recommends complementary services like:

  • Custom Cabling and Infrastructure: Ensures professional setups that integrate seamlessly with existing office layouts.

  • Network Optimization: Ensures robust connectivity to handle voice traffic securely and efficiently​.

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Overcoming Challenges in Phone System Implementation

ET&T recently tackled a challenge involving a legacy system with outdated analog and digital components. By transitioning the client to a modern SIP-based setup integrated with mobile devices and Microsoft Teams, ET&T ensured uninterrupted communication, improved reliability, and future-proofed the client's infrastructure​.

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Future Trends and ET&T's Role in Preparing Businesses

The future of business phone systems lies in AI-driven functionalities, such as real-time sentiment analysis, predictive call routing, and advanced analytics. ET&T is poised to guide companies in adopting these technologies, ensuring they remain competitive and client-focused through continuous training and annual certifications for its technicians.

Ready to Upgrade Your Business Phone Systems?

Contact ET&T Today! Let us help you modernize your communication systems to serve your clients better and grow your business.

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Frequently Asked Questions About Business Phone Systems in Lehigh Valley 

What are the key benefits of upgrading to a modern business phone system? 
Modern business phone systems enhance communication, streamline operations, and provide advanced features such as AI-driven sentiment analysis, call routing, and compliance monitoring. They also ensure redundancy, making them vital for emergency and secure communications.
Which industries benefit the most from ET&T’s phone system solutions? 

ET&T serves a wide range of industries, including government agencies, education, hospitality, sales-driven organizations, and everyday businesses. Each system—Mitel, Wildix, or X-Bees—is tailored to meet specific industry requirements, from large-scale, secure installations to call center optimization.

How does ET&T ensure seamless integration with tools like Salesforce or Gong? 

ET&T specializes in creating custom applications and ensuring smooth integration of business phone systems with tools like Salesforce and Gong. This enables businesses to enhance their analytics, streamline workflows, and maximize productivity.

Can ET&T help with legacy phone systems? 

Yes. ET&T has extensive experience modernizing legacy systems by integrating analog, digital, and IP technologies with modern platforms like SIP-based setups, mobile devices, and Microsoft Teams. This ensures continued reliability and future-proofed operations.

What additional services does ET&T offer with business phone systems? 

ET&T provides supplementary services such as custom cabling and infrastructure setup, network optimization for secure and efficient voice traffic, and disaster recovery solutions to protect communication systems during outages.

Why choose ET&T over other business phone systems providers? 

ET&T stands out with its decades of experience, local in-house support, and tailored solutions. Unlike outsourced providers, ET&T offers hands-on configuration, maintenance, and fast response times from Pennsylvania-based technicians who understand your business's unique needs.