Existing Clients: (610) 433-1000
Sales Inquiries: (610) 609-7820
Business Phone Systems in Lehigh Valley
Reliable business phone systems built and supported by telecommunications experts since 1968.
Harness Our Five Decades of Business Phone Expertise
Business phone systems have changed dramatically since ET&T installed the first Mitel system in Eastern Pennsylvania in 1979. What hasn't changed is how critical reliable communication is to running a successful business.
The right phone system does more than connect calls. It shapes how your team collaborates, how your clients experience your brand, and how efficiently your entire operation runs from the first ring to the final follow-up.
What Our Business Phone Services Do For You
How We Find the Right Phone System for Your Business
Choosing a business phone system isn't just a technology decision, it's a communication strategy decision. ET&T takes the time to understand how your team works, who your clients are, and what your operations demand before recommending a single solution. With decades of hands-on experience across on-premise, hosted, hybrid, and VoIP systems, we match the right technology to the right business every time.
Tailored Configuration
We design every phone system around your specific communication needs, not a default package, ensuring your setup works the way your business actually operates from day one without disruption.
Legacy and Modern Expertise
From analog systems to cloud-based VoIP, our technicians understand both worlds and can transition your business smoothly without losing continuity or leaving any gaps in your coverage.
Seamless Integration
We connect your phone system with the tools your team already uses, from CRM platforms to collaboration software, so communication flows without friction across every single department.
Local Installation and Support
Our team of expert technicians handles everything on-site at your business, from cabling to configuration to staff training, and remain your single point of contact for ongoing support, maintenance, and future upgrades.
Is Your Phone System Overdue for an Upgrade?
Most businesses put off replacing their phone system until something breaks. By that point, they have already been losing productivity to dropped calls, missed features, and a system that was never designed for the way their team works today. An outdated phone system costs more than the upgrade ever would. Poor call quality, limited mobility, no integration with modern tools, and zero support from a vendor who no longer prioritizes your platform are all symptoms of a problem that only gets more expensive the longer it goes unaddressed.
Why Choose Us?
ET&T has been installing and supporting business phone systems in this region since 1979, when we became one of the first Mitel dealers in the entire country. That history means our technicians have seen every system, solved every problem, and built relationships with the manufacturers who make the technology your business depends on.
When you work with ET&T, you get a local team that handles your phones the same way we handle everything else: with accountability, clear communication, and a commitment to getting it right the first time. No finger-pointing, no call centers, no strangers showing up at your door.
Our Business Phone Partners
Mitel
Mitel systems are built for organizations that require robust, long-term reliability with complex programming, advanced security, and enterprise-grade performance. ET&T has been a Mitel Elite Dealer since 1992, the highest dealer status Mitel offers, and installed the first Mitel system in Eastern Pennsylvania in 1979. That depth of experience means your Mitel installation is handled by technicians who know these systems better than almost anyone in the region. From large government agencies to multi-location operations, Mitel delivers the kind of dependable, sophisticated communication infrastructure that mission-critical organizations rely on every single day.
Wildix
Wildix is designed for businesses that want a modern, cost-effective communication platform without the complexity of legacy enterprise systems. Built around simplicity and a subscription-based model, Wildix makes it easy for everyday businesses to get professional-grade phone capabilities without the overhead. ET&T's Co-CEO Michael Bubernack was appointed Wildix Partner Spokesperson for 2026, reflecting the depth of our relationship with and expertise in this platform. When ET&T recommends Wildix, you're getting guidance from a team at the very center of that technology's evolution.
X-Bees
X-Bees is built for organizations where communication directly drives revenue. Designed for sales-driven and call-center-focused environments, X-Bees leverages artificial intelligence to enhance productivity, optimize call routing, and deepen client engagement in ways that traditional phone systems simply cannot match. For businesses that live and die by the quality of their client conversations, X-Bees brings the kind of intelligent automation and analytics that turn every interaction into an opportunity. ET&T helps you implement and configure X-Bees to fit your specific workflow and sales process from the ground up.
Our Business Phone Partners
Mitel
Trusted Enterprise Communication for Complex Operations
Mitel systems are built for organizations that require robust, long-term reliability with complex programming, advanced security, and enterprise-grade performance. ET&T has been a Mitel Elite Dealer since 1992, the highest dealer status Mitel offers, and installed the first Mitel system in Eastern Pennsylvania in 1979. That depth of experience means your Mitel installation is handled by technicians who know these systems better than almost anyone in the region. From large government agencies to multi-location operations, Mitel delivers the kind of dependable, sophisticated communication infrastructure that mission-critical organizations rely on every single day.
ET&T's Mitel expertise spans decades of hands-on installations and ongoing support across the region.
Complex programming, advanced security, and enterprise-grade features built for demanding environments.
Ideal for government agencies, hotels, and organizations requiring long-term reliability and capital investment.
Wildix
Modern, Subscription-Based Communication Built for Everyday Business
Wildix is designed for businesses that want a modern, cost-effective communication platform without the complexity of legacy enterprise systems. Built around simplicity and a subscription-based model, Wildix makes it easy for everyday businesses to get professional-grade phone capabilities without the overhead. ET&T's Co-CEO Michael Bubernack was appointed Wildix Partner Spokesperson for 2026, reflecting the depth of our relationship with and expertise in this platform. When ET&T recommends Wildix, you're getting guidance from a team at the very center of that technology's evolution.
Subscription-based model keeps costs predictable without sacrificing professional-grade features.
Designed for simplicity, making it easy for any team to adopt and use from day one.
ET&T's leadership is embedded at the highest level of the Wildix partner ecosystem.
X-Bees
AI-Powered Communication for Sales and Client-Facing Teams
X-Bees is built for organizations where communication directly drives revenue. Designed for sales-driven and call-center-focused environments, X-Bees leverages artificial intelligence to enhance productivity, optimize call routing, and deepen client engagement in ways that traditional phone systems simply cannot match. For businesses that live and die by the quality of their client conversations, X-Bees brings the kind of intelligent automation and analytics that turn every interaction into an opportunity. ET&T helps you implement and configure X-Bees to fit your specific workflow and sales process from the ground up.
AI-driven call routing and sentiment analysis built to improve every client interaction
Designed specifically for sales teams and call-center environments that prioritize performance
ET&T configures X-Bees around your specific workflow, team structure, and client engagement goals
Why Businesses Rely On Us
ET&T has been serving businesses across the Lehigh Valley and Eastern Pennsylvania for nearly six decades. We combine local presence, deep technical expertise, and a genuine commitment to the businesses we serve to deliver technology support that feels nothing like the industry standard.
Six Decades of Experience
ET&T has been installing and supporting business communication systems since 1968, giving our technicians a depth of knowledge that newer providers simply cannot replicate.
One Vendor for Everything
We handle your phones alongside your IT, cabling, and security cameras, so you have one accountable local team managing your entire technology environment.
Local Technicians
Every installation, every service call, and every support interaction is handled by our local team. You know who is coming, you know who to call, and you never get passed around.
Relationships Built to Last
More than 200 of our clients have been with us for ten years or more. That kind of retention doesn't happen by accident. It happens because we treat every client like a long-term partner.
FAQs About Our Business Phone Systems
What are the key benefits of upgrading to a modern business phone system?
Upgrading from a legacy system gives your team access to features like mobile integration, call routing, voicemail to email, and collaboration tools that simply do not exist on older platforms. Modern systems also reduce maintenance costs and eliminate the reliability issues that come with aging hardware.
How does ET&T handle the transition from a legacy phone system to a modern one?
ET&T recently transitioned a client from a legacy analog and digital system to a modern SIP-based setup integrated with mobile devices and Microsoft Teams. Our process is designed to maintain uninterrupted communication throughout, with on-site technicians managing every step of the cutover so your team never loses the ability to make or receive calls.
Can ET&T integrate our phone system with tools like Salesforce or Gong?
Yes. ET&T builds custom applications for specialized use cases including CRM integration, advanced call tracking, and feedback survey tools. We ensure seamless data flow between your phone system and the platforms your team already depends on for sales and client management.
What is the difference between on-premise, hosted, and VoIP phone systems?
On-premise systems house all equipment at your location and require a capital investment upfront. Hosted systems run through a provider's cloud infrastructure on a subscription basis. VoIP routes calls over your internet connection and can be either on-premise or hosted. ET&T can help you evaluate which model fits your budget, team size, and operational needs.
Let's Simplify Your IT, For Good
ET&T has been the technology partner Lehigh Valley businesses have relied on for nearly 60 years. With one call, you get responsive support, predictable service, and a local team that treats your business like it matters because to us, it does.
You should not have to juggle vendors or question whether your technology is working the way it should. Call (610) 609-7820 or fill out the form below to schedule a conversation with our team.
Headquarters
2360 Avenue A Bethlehem, PA 18017
