Have you ever felt like your IT provider was more of a hindrance than an asset for your business? You should never feel like you're settling for an IT provider—there's too much on the line. Every minute spent waiting in a slow-moving support queue is a minute taken away from producing positive outcomes for your business.
IT providers can hold a business's success in their hands. Even a few moments without access to our computers, cloud applications and business telephones puts our revenue and reputation at risk. As a family-owned operation, the business owners of ET&T understand the trust required of an IT partner, and we're committed to providing the services needed to run digital operations smoothly. How do you know that your current IT provider is not up to standard? The following signs illustrate when it might be time to find a team better suited for your needs.
1. Their support is inconsistent and MIA when you need it most.
In the most dire situations like a network meltdown or a cybersecurity breach, you should never be put on hold or forced to leave a voicemail. ET&T answers their phones live and has a guaranteed 15-minute response time from a team of local professionals, so you'll never be left waiting during your critical moments. You can count on hearing a familiar voice on the other end of the line, ready to guide you through any questions or problems.
2. They don't monitor your network proactively.
If you've ever had to notify your provider of an IT issue that they didn't know about, your service is going the wrong way. You shouldn't hear from your IT company only in reactive or emergency scenarios. At ET&T, we prioritize proactive, regularly scheduled 'Technology Business Reviews' to get ahead of the changes and challenges impacting your tech environment. This way, you can build business strategy, budget, and personnel changes in alignment with IT, without worrying about unknowns or surprises.
3. They're not testing backups regularly.
Data backups are everything for a business, and they should be tested on a regular basis. ET&T has been committed to alleviating your technology stress and protecting your business since our founding in 1968. Today, we accomplish this with robust data backup and comprehensive disaster recovery services. We care about protecting your data as much as you do, and we can ensure that your data will be safe and recoverable in any scenario through comprehensive cloud and on-premise backup solutions, tailored recovery plans and regular testing.
4. They aren't providing custom solutions.
If your IT provider is giving you the same cookie-cutter services as every other client, that's a red flag. Every business has unique IT needs deserving of a customized plan. Where your organization runs on a unique line of business applications, prefers cloud to on-premise, or requires tailored training for end users, ET&T designs comprehensive IT solutions for your organization, fully accounting for your distinct needs.
5. You feel stressed at the thought of contacting them.
When IT problems arise, you should feel confident that when you contact your provider, they'll provide a solution. Our dedicated team is prepared to support you through any issue that comes your way. When you switch to ET&T, there's no hassle involved—we handle each and every detail and ensure smooth onboarding, allowing you to focus on running your business.
6. They're leaving you hanging with outdated technology.
Outdated technology makes for an obsolete business. Your digital operations shouldn't suffer because of old IT systems putting a strain on your employees and your resources. At ET&T, we "future-proof" your business. We're always searching for proactive improvements and utilizing our clients' budgets for upgrades.
7. They don't provide clear invoices.
Confusing invoices and inconsistent billing should never be the norm with your IT provider. Transparency is key in building trusting and confident client relationships. Our detailed service reports and clear communications always keep you in the loop so you know where your money's going.
If you've related to any of these, it's time to move on and find an IT provider that can not only support your business but help you thrive. A great IT provider will alleviate your technology stress and allow you to focus your energy on success. For local expertise, direct communications and comprehensive IT solutions, ET&T is the partner you need. Schedule your consult call today.
